A-to-Z Guide
The F&M Bank Arena A-to-Z Guide provides a comprehensive list of answers to frequently asked questions from accessibility to Will Call.
Accessibility
F&M Bank Arena Accessibility page
Animals
Service animals (including service animals in training) for Guests with disabilities are permitted at F&M Bank Arena. All other animals are prohibited.
Service animals must be under the control of their handler at all times (and on a leash/tether/harness, unless doing so would interfere with the service animal performing its work/doing its job). Service animals must be “housebroken.” Guests who need a place for their service animal to relieve itself, must utilize the grassy area adjacent to the F&M Bank Arena at the First & Main Street entrance. Prior to doing so, the guest must have their ticket scanned out by event staff at the First & Main Street Entrance. After ticket has been scanned out, guests may exit and re-enter the Arena only through the First & Main Street Entrance.
Service animals are expected to fit under your standard seat or in your accessible seating location. If a guest plans on bringing a service animal into the venue and has concerns about this requirement or requires any other special accommodation (relating to their service animal or disability), we encourage them to contact accessibility@fmbankarena.com as early as possible.
Announcements
More information coming soon.
Arena Tenants
Arena tenants include:
Assisted Listening Devices
Assisted Listening Devices are available at guest services located near Section 109. A photo ID is required as collateral for using the assisted listening device. The ID will be exchanged back for the device when returned.
ATM Locations
Reverse ATM's will be provided at F&M Bank Arena.
Baby Changing Facilities
Baby changing tables are located in all public restrooms. Family restrooms are located on the main concourse outside sections 104, 110 and 120. Additional Family restrooms can also be found on the Event and Suite levels of the Arena.
The Mother's Lounge is located on the main concourse near Section 120 and features rocking chairs and changing tables. It is available for every event held at F&M Bank Arena.
Adults requiring special assistance should visit Guest Services at Section 109.
Bag Policy
APPROVED BAGS: Medical bags, parenting bags, CLEAR bags (12”x12”x6”) and NON-CLEAR bags (6.5”x4.5” or smaller) will be permitted following screening. Backpacks of any kind are NOT permitted.
Banners, Signs and Flags
Banners and flags are prohibited from being hung or fastened in the Arena. Hand-held signs no larger than 2’x3’ are permitted but must meet the following criteria:
- Signs cannot be obscene or profane in nature or content.
- Signs cannot obstruct the view of guests.
- Signs cannot be attached to sticks or poles.
- No items may be affixed to signs.
- The Arena has the right to revoke this signage policy without prior notification at the request of individual events.
- For a specific show’s policy on handheld signs please visit the event page.
Box Office
F&M Bank Arena Box Office hours, payment methods and ticket policy is available by visiting the Box Office page.
Camera Policy
The permitted use of cameras varies by event. Small digital cameras may be permitted for certain events. Cameras with detachable professional lenses, flash attachments, GoPros, camcorders, selfie sticks, iPads or other tablets, drones, tripods, bipods and monopods are prohibited at all times. Use of recording devices and video cameras, both audio and visual, are not permitted within the Arena.
Drones are also not permitted to fly on F&M Bank Arena property at any time without authorization.
Charging Stations
CDE Lightband charging stations for cell phones are located throughout the main concourse level.
Children's Tickets
All children, who have not reached their second birthday, do not need a ticket, but they must sit on the lap of the ticket holder. All children 2 years and older require a ticket to enter. This policy does not apply for some events. A show's individual event page on our website will indicate the exceptions to our child ticket policy.
Concessions
A list of every concession stand and location is coming soon!
Dress Code
Guests entering the Arena must be properly attired, which includes shirts, pants and shoes. Proper clothing items must be worn at all times in the Arena. Guests displaying obscene, indecent and/or inappropriate clothing are subject to management discretion and may be prohibited from entering or remaining at the Arena.
Elevators
Elevators servicing all concourse levels are available at Sections 102 and 119.
First Aid
First Aid is located near Section 110. Trained medical personnel are on site for every ticketed Arena event and are available to those needing assistance.
General Admission
If applicable, lines for general admission seating start at 8AM on the day of event.
Camping and staying overnight on Arena property is prohibited.
Guest Services
Guest Services is located at Sections 109.
Need In-Game Assistance? Text your location and issue to 931-277-6611.
Let us know how to help you: Are you sitting next to an unruly fan? Is there an issue with your seat? Service issue? Text us your location and a description of the issue you are experiencing and a F&M Bank Arena staff member will be by to assist you shortly.
Health and Safety
Guests agree to follow the Arena’s health and safety policies, as well as all applicable Centers for Disease Control and Prevention guidance, local, state and federal orders, regulations and ordinances pertaining to health and safety at all times while at the Arena. The Arena’s health and safety policies will be posted throughout the Arena and on the F&M Bank Arena website.
Intoxicated Guests
Guests who are visibly intoxicated or display obvious signs of intoxication will not be admitted into the Arena. If you observe or encounter a visibly intoxicated guest or a guest displaying obvious signs of intoxication at the Arena, please contact an Arena security representative and/or a uniformed officer. Visibly and obviously intoxicated guests are subject to ejection from the event.
Need In-Game Assistance? Text your location and issue to 931-277-6611.
Lost & Found
Did you lose something during a visit to F&M Bank Arena? You can report lost items by filling out our Lost & Found form.
Items found before, during or after an event should be turned into Guest Services at Section 109. Items will then be turned into security, logged in and kept for 14 calendar days. Item(s) may be donated to charity or disposed of at the discretion of Arena management if not claimed after such period. The Arena is not responsible for any lost or damaged items.
Lost or Stolen Tickets
Proof of purchase will be required to receive a lost ticket voucher.
Meeting Rooms
For event booking and meeting space inquires please submit the booking request form.
Mother's Lounge
The Mother's Lounge is located on the main concourse near Section 120 and features rocking chairs and changing tables. It is available for every event held at F&M Bank Arena.
Parking
Get directions and see where to park for all F&M Bank Arena events and Austin Peay basketball games.
Visit the APSU Parking Portal to reserve event parking in advance.
Use Park Mobile to find available parking lots.
Prohibited Items
Guests are not permitted to bring the following items to the Arena:
- Animals, with the exceptions of service animals
- Backpacks
- Bottles or cans
- Coolers
- Camp/folding chairs
- Drones and any other type of UAV
- Fireworks
- Food and drink purchased outside (including alcohol)
- Frisbees and/or beach balls
- Gifts (for artists, athletes or event participants)
- GoPros or another camcorder
- Grills of any size
- Heaters of any kind, including but not limited to propane and electric
- Hoverboards, bicycles, skateboards, roller skates/shoes, wagons
- Illegal drugs
- Inflatables including balloons & beach balls
- Laptops or tablets (unless by a credentialed member of the media)
- Laser pointers
- Luggage
- Poles or sticks of any kind such as flagpoles, broomsticks, selfie sticks
- Tents, tarps, sleeping bags
- Two-way radios
- Noise making devices including, but not limited to: air horns, sirens, whistles, cowbells, megaphones and any other noise/voice amplification device detract from the overall guest experience and interfere with event programming, advertising and safety announcements. As such, all noise making and amplification devices are prohibited.
- Guests may not carry weapons, firearms, knives, stun guns, pepper spray, mace and/or dangerous devices of any type. No firearms carried by guests are permitted at the Arena with the exception of qualified law enforcement officers with jurisdictional authority in the State of Tennessee who are present at the Arena in a non-working function and have notified Arena Public Safety via phone (931) 919-2323 ahead of the event to be properly verified. Without such verification and approval, such off-duty and qualified law enforcement officers will not be permitted to bring such firearm(s) in the Arena.
- Any item deemed to be inappropriate or hazardous by Arena security
Guests found in possession of contraband items will be subject to ejection from the Arena and the contraband items may be confiscated.
Re-Entry
F&M Bank Arena has a no re-entry policy. Guests who need to exit and re-enter due to service animal needs or personal emergencies, must first make contact with event staff at the First & Main Street Entrance to have their ticket scanned out.
Retail
More information coming soon!
Sharps Containers
Sharps containers are located inside Family Restrooms.
SIGN LANGUAGE INTERPRETERS AND AUXILIARY AIDS/SERVICES
Sign Language Interpreters and auxiliary aids and services (including captioning) are available upon request to those who require such services. Guests who require such services are required to give F&M Bank Arena as much advance notice as possible, but at least two weeks prior to the event by calling 931-343-FMBA, selecting Box Office from the menu or by emailing accessibility@fmbankarena.com. Required seating accommodations for the guest and the interpreter are provided on a first-come, first-served basis, subject to availability and are not guaranteed.
Smoking Policy
The Arena is a smoke-free facility. Smoking, (including but not limited to e-cigarettes and vaping devices) is not allowed on the Arena property.
Umbrellas
Small and compact umbrellas are permitted inside F&M Bank Arena.
Water Bottles
Empty, clear plastic water bottles up to 32 oz. are permitted inside F&M Bank Arena.
Wheelchairs
Wheelchairs are available upon request at Guest Services located at Section 109. A photo ID is required as collateral for borrowing a wheelchair. The ID will be exchanged back for the wheelchair when returned.
Wi-Fi
F&M Bank Arena is powered by CDE Lightband to provide guest Wi-Fi throughout the arena.
Will Call at the Box Office
Will Call is located just inside the First and Main Street Entrance at F&M Bank Arena. Tickets ordered through Ticketmaster, which are held for will call in your name, may be picked up on the day of the event by presenting your photo ID and credit card used to purchase. We will not release will call tickets to any other party than the purchaser unless they have added an alternate pick up name on the tickets.
If you wish to leave tickets at our box office for another party to claim, there is a $5 charge per envelope assessed at the window when you leave them. This fee is waived for F&M Bank Arena suite holders.